The PRIME is tailored for enterprises running business-sensitive workloads that demand higher service commitment and responsiveness.
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The PRIME is tailored for enterprises running business-sensitive workloads that demand higher service commitment and responsiveness. It builds upon the foundation plan with backed by a stringent SLA guarantee, which elevates the higher performance and better experience for the customer environment.
The PRIORITY plan is the most advanced managed service tier specifically designed for mission-critical operations, offering 24/7 multilingual support
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The PRIORITY plan is the most advanced managed service tier specifically designed for mission-critical operations, offering 24/7 multilingual support with a dedicated Technical Account Manager (TAM) who serves as a strategic advisor and single point of contact. The plan delivers stringent SLA backed by service commitments and includes quarterly operational health reviews to ensure continuous improvement, risk mitigation, and performance optimization. With a focus on deep technical engagement, compliance, and proactive support, the priority plan is intended for organizations that demand the highest operational excellence, responsiveness, and control.
The NewEdge Plans is built to support critical and advanced cloud services that require specialised skills, as well as the highest operational excellence, responsiveness, and control.
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The NewEdge Plans is built to support critical and advanced cloud services that require specialised skills, as well as the highest operational excellence, responsiveness, and control. It provides consistent, scalable, and service-specific governance for selected advanced services such as: Containers, Serverless, various DB platforms (SQL, NoSQL, Big Data), Network and Security services, AI Service, and Media services, etc.