Design workflows to resolve your customer issues/tickets.
Actionable insights via interactive reports and customisable dashboards.
Monitor, manage and maintain your tickets with connected digital workflows.
Easy ticket logging through desktop, mobile, voice and text for quick, automated resolution.
Manage end-to-end customer support services, including all the processes and activities to design, create, deliver, and support IT & Helpdesk services.
Collaborate and leverage intelligent assignment to resolve issues faster. Respond to an unplanned event or service interruption to restore the service to its operational state.
Identify and manage the causes of incidents in an IT service. Resolve problems proactively by performing root cause analysis.
Offer seamless interface to manage service delivery to the users. It caters to the users’ requests for a new service, information or asset.
It is responsible for sharing perspectives, ideas, experience and information, and for ensuring that these are available in the right place and at the right time.
Create workflows to meet critical business requirements to implement new processes/change existing processes through DIY forms and configurable workflows.
Allow users to chat with agents along with context-based AI chatbots. Leverage S-Cube Chatbot’s out-of-the-box AI solutions to accelerate your IT service delivery.
Ensure standardised methods, processes and procedures to facilitate efficient and prompt handling of all changes. Manage changes and control the costs by having proper approvals.
Available as an add-on
Discover, deploy, and capture details, dependencies, relationships, and reconciliation while tracking Asset Depreciation and Total Cost of Ownership.
Gain visibility and control over your IT assets and costs with a host of features.
Automate Asset Request, fulfilment and ordering processes.
Manage Purchase Requests through PO Creation via integration.
Generate Bar/QR Code that can be scanned using your mobile to get asset details.
Compute depreciations, usage, status, costs of assets, etc. for better planning and budgeting.
Improve every interaction — from personalised support and helpdesk to streamlined workflows for inter-departmental data connectivity and asset management.