Complete Visibility of Systems & Applications - 24*7 Monitoring
Service Level Management through 24*7 Service Desk
Trouble shooting & administration following best process and practice
Management and Reporting
Get a well-balanced mix that empowers your business to deliver seamless, reliable, and customer-centric services. Whether it’s managing internal IT systems or catering to external clients, the right combination of service monitoring, management, tools, practices, and skilled professionals fosters a culture of excellence, innovation, and growth, cementing an organization’s position as a leader in its industry.
ITMS service promises to deliver a proactive IT asset monitoring and management, made possible by predictive alerts, notifications and prescriptive decision making as well as lower costs, reduced unplanned downtime, and optimized labor usage and enhanced equipment performance.
ITIL-compliant incident management.
Reduce outages and improve service desk efficiency.
Automate problem creation and escalations.
Utilize various methods to ensure proper resolution.
Increase operational visibility.
Translate complex data into valuable insights for informed decision-making.
Better service and user experience.
Unified request center for all requests.
Streamline change planning, implementation, testing, and deployment.
Optimize with communications, meetings, and reviews.
Asset details and CI are captured.
Improve resource optimization and Asset lifecycle management.
Standardize service delivery with a one-stop-shop for IT services.
Drive continual service improvement.
Map change records using Configuration Management Database (CMDB) relational data.
Follow consistent processes for lifecycle release management.
Phone, Email and Comprehensive service portal (ONEYOTTA) available
Email and SMS notifications to stay informed
Aggregated link of internal & external knowledge base
Monitor performance
Maintain the desired level of performance
Gain insights and visibility with reports
Track key performance indicators (KPIs)