Month: June 2022

Elevate Your Enterprise Efficiencies with the
Right SAP AMS Partner

Posted on by yotta@manage

Increased outcomes and productivity remain top priorities for enterprises, and business process optimisation is a key step in this direction. Central to an enterprise’s application ecosystem, putting in place the right support framework for the SAP environment can’t be overlooked.

SAP Application Management Services (AMS) enable IT teams with the required toolsets to eliminate complexities and yield maximum value from their SAP applications while keeping costs in check, reducing risks and catering to emerging business needs.

When businesses operate in a dynamic environment, constant enhancement of their SAP landscape and its support framework becomes a key priority for IT departments to streamline business processes – and SAP AMS delivers just that.

Below outlined are the two key components of SAP AMS.

  • Helpdesk support: Offers 24/7 centralised helpdesk support through a multi-channel approach that includes web, email, phone and chat, equipping teams with better incident management capabilities.
  • System administration and monitoring: Delivers system configuration support and transport management for implementation and roll-out of new SAP projects, along with monitoring of SAP system performance and execution of routine maintenance.

SAP Basis – The base for achieving holistic management of SAP applications
Most enterprises commence their SAP journey with the implementation of ERP. However, as the scope of workflows widen, the addition of Customer Relationship Management (CRM), Supplier Relationship Management (SRM), Business Intelligence, etc, becomes inevitable. Amidst a growing application landscape, its administration becomes paramount to achieving greater visibility and unified control over business processes.

Serving as the core of an enterprise’s SAP landscape, SAP Business Application Software Integrated Solution, commonly known as SAP Basis, provides a unified administrative platform for managing SAP applications, facilitating optimum performance in all systems of the environment.

To enable interoperability and portability of SAP applications spread across systems and databases, SAP Basis helps deliver the core objective of smooth, consistent performance of SAP systems by equipping your teams with the required technical foundation, including middleware programs and tools. This is achieved through comprehensive capabilities that encapsulate maintenance and monitoring, upgrades, planning, user and system administration, among other tasks.

Here are some top ways how SAP Basis aids system administration.

  • Identification of resources for SAP deployment and upgrade
  • Future planning
  • Assigning responsibilities and tasks to the workforce
  • Review and configuration of transport requests
  • Managing system workloads and scheduling background tasks
  • Monitoring and optimising system performance
  • Managing backups and disaster recovery
  • Deploying best practices to drive greater efficiencies
  • Monitoring and analysing system logs and other administrative activities.

Driving bigger outcomes through the right SAP AMS partner
A reliable, certified SAP AMS partner can go a long way in your digitisation journey and save substantial investments in building a skilled resource pool for managing your SAP applications, leaving the job to the expertise of the service provider.

With 24/7 support backed by technical expertise and a consultative approach, a certified SAP AMS partner helps ensure the most efficient delivery of application services, maintain cost-effectiveness, and ensure flexible and seamless business operations while boosting productivity.

Strategic approach: An SAP AMS Partner with a mature understanding of your business and the digital landscape, knows what’s needed to derive the highest value from your SAP ecosystem. This puts them in a better position to align resources to future needs by taking a strategic approach rather than focusing the entire bandwidth on tactical tasks.

Greater flexibility: Agility and flexibility are uncompromisable for any business operating in a dynamic environment. Enterprises must remain on their toes to adapt their IT systems and respond to any situation or arising needs. Keeping pace with new solutions within your SAP environment through a capable SAP AMS partner significantly boosts your ability to respond to emerging business requirements.

Always-on, always available: When your business needs to operate round-the-clock, your systems can’t afford any interruptions. An SAP AMS partner ensures seamless operations with always-available 24/7 support, so your critical applications are always available to your teams and business. Further, supporting key functional and technical aspects demands the prowess of an experienced SAP service provider.

Tailored for your business: Big yields are gained when your technology partner understands your business as you do. Identifying your present and future business needs, partners can help you address them through the right set of AMS solutions, offered through right-sized delivery models that unlock the best possible value for your organisation.

Better RoI: Almost everything boils down to cost and Return on Investment, and rightfully so. Your investments in cutting-edge SAP applications generate the best returns when the entire environment functions at its full capacity and at all times. An AMS partner can help enterprises handle demands with greater agility, consistency and efficiency and derive maximum value from your SAP investments.

Yotta’s SAP AMS practice embodies all of the above benefits. It delivers them to businesses to help them unlock new levels of productivity and business success – regardless of the scale of business or industry. Yotta’s certified SAP team delivers operational and strategic objectives with superior technical expertise and industry knowledge.

Explore our SAP capabilities here.

Posted in SAP

Top 5 Reasons Why IT Service Management is Key to Your Digitisation Journey

Posted on by yotta@manage

One of the most important, but also among the most neglected business processes has been IT Service and Asset Management. Enterprise outlook towards it, until recent years, has been of a supporting component of the overall business process chain. However, with customer and employee experience gaining centerstage and with the focus on user-friendliness in today’s experience-led business environment, IT Service Management (ITSM) is gaining greater emphasis in digital strategies.

This shift in outlook can also be attributed to enterprise growth and the resultant complexities for IT teams, particularly more in a distributed, hybrid work environment. It often becomes difficult for IT service and support teams to monitor, manage and respond to each instance, further added by the challenges of ad-hoc tasks in a growing business.

In a world defined by hyper-connectivity, wherein both end customers and employees are digitally connected to businesses like never before, conventional frameworks of ITSM prove obsolete and inefficient. Traditional service and support delivery via emails lacks defined structure and involves longer timelines – from request logging to resolution. This renders it inefficient, while also leaving adverse impact on productivity and user experiences.

In a typical scenario, even with a layer of some dedicated tools in place, enterprises initiate their ITSM journey with process documentation and implementation of simple tools for managing delivery of IT assets, software and services.

Need for structured ITSM process
The stepping-stone to establish a defined ITSM process includes adoption of industry best practices. In this case, Information Technology Infrastructure Library, widely known as ITIL, a recognised framework that helps organisations identify and implement the most powerful and best-suited ITSM tool to handle their IT service management tasks. While ITIL holds greater importance for organisations without or little ITSM capabilities, it is also essential for enterprises with slightly matured mechanisms to re-evaluate their ITSM processes and realign them with the latest practices for the most efficient operations, enhanced experiences and ensuring holistic digitisation.

ITSM vs ITIL
To understand the difference between the two, it should be noted that ITIL and ITSM are complementary in nature. While ITSM is the application of policies, best practices and processes for managing IT services rendered to employees and customers, ITIL is essentially the framework that lays down these practices and guidelines to help enterprises navigate through ITSM tools and implement them in their digital infrastructure.

Let’s understand what enterprises gain with a robust ITSM practice and how it forms a critical component of their larger digitisation initiatives.

  • Improved consistency in service delivery: The primary and one of the most important benefits is more efficient and consistent IT service delivery to users – a core outcome that enterprises desire from ITSM. This further ensures consistent and enhanced experiences for users, both employees and end consumers.
  • Stronger support to business operations and increased efficiencies: It equips enterprise IT teams to deliver services with greater efficiency, ease and without significant manual intervention in a range of situations by leveraging automation. Thus, making ITSM a supporting element to business operations, and not a burden. A more effective ITSM mechanism means more effective teams. In many instances, employees’ work comes to a standstill due to unresolved tickets. With automation and streamlined processes delivering faster resolution and service delivery, enterprises can be assured of greater productivity across teams.
  • Business continuity and resiliency: Enterprises have, unarguably, learned in the recent years that true business continuity and resiliency is achieved when all business functions operate seamlessly and independently, yet cohesively, with minimal and no manual intervention. A well-established and robust ITSM practice, therefore, helps businesses achieve greater resiliency in their IT service environment.
  • Record management capabilities: Siloed, unorganised approaches to manage ITSM have time and again posed challenges to IT service teams when it comes to maintaining records of service delivery. With their structured approach and dedicated capabilities, ITSM tools address this pain point, allowing teams to not just maintain records and evidence, but also refer to past incidents at given point of time.
  • Greater cost effectiveness: Return on Investment (RoI) and cost-effectiveness remain common and consistent in any digitisation initiative, regardless of the nature and scale. When streamlined and automated processes are factored in, ITSM help businesses better align, right size and optimise their resource pool, leading to significant cost savings. This is further complemented by availability of ITSM solutions without upfront infrastructure investment or overwhelming enterprises’ IT infrastructure – made possible with OpEx based as-a-service provisioning and consumption.

Kickstart your ITSM journey with S-Cube
Overriding cluttered ITSM solutions, S-Cube provides a more efficient, simple, streamlined, reliable and end-to-end ITSM tool for organisations of any scale or nature. Powered by eStomi Technologies and backed by Yotta’s trusted cloud platform, Yotta Enterprise Cloud, S-Cube delivers complete capabilities to enterprises to customise the tool as per their business needs. It features a fully functional ITSM Baseline based on ITIL 4 that ensures greater alignment with new ways of working. A cloud-based, full-stack platform for IT and helpdesk support and service, S-Cube helps enterprise IT teams manage end-to-end customer support services, including all the processes and activities to design, create, deliver, and support IT and helpdesk services.

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